Refund & Cancellation Policy

01Scope and 14-day promise

This policy applies to paid Iktinah services collected by Amayx. It is in addition to rights that cannot be excluded under applicable law.

You may request a full refund within 14 calendar days after the initial purchase if the paid service has not been used. This is a uniform Iktinah policy, including for Saudi customers, and is more generous in time than the standard seven-day withdrawal period stated in the Saudi E-Commerce Law for unused services.

02What unused means

A paid service is unused when the account has not materially consumed or benefited from the paid entitlement. Activating a plan alone does not necessarily count as use. Material use includes consuming paid AI credits; using paid-only storage, sync, or collaboration above the free allowance; redeeming a founders or lifetime entitlement; or otherwise receiving a material paid benefit.

We review reliable service records, not merely sign-in activity. If only a separable part was used, we may offer a proportionate refund where law requires it or where fair in the circumstances. We will explain the decision.

03Immediate digital delivery

Paid digital access normally begins as soon as payment is verified. At checkout, we ask you to request immediate delivery and acknowledge that using the paid service may affect a statutory cancellation right. That acknowledgement does not remove the 14-day unused-service promise above, a remedy for defective or misdescribed service, or another mandatory right.

04Subscriptions and renewals

You may cancel automatic renewal at any time from billing settings. Access continues until the end of the paid billing period unless the service is refunded or law requires an earlier end. Cancellation by itself does not refund elapsed time in a period.

A renewal charged after a timely cancellation, a duplicate charge, or an incorrect amount will be corrected and refunded after verification. Contact us promptly if the self-service cancellation control failed.

05Other refund situations

• Unavailable or defective service: we will repair, reperform, credit, or refund as required by the service description and mandatory law.
• Late delivery: if Amayx delays delivering a purchased service by more than 15 days from the agreed date for reasons not caused by you or force majeure, you may cancel and seek a refund as provided by Saudi law.
• Duplicate or unauthorised transaction: contact us immediately so we can investigate and protect the account.
• Credits: unused purchased credits may be refunded within 14 days; consumed credits are not refundable unless defective or law requires otherwise.

We do not issue refunds for dissatisfaction caused solely by an independent provider, unsupported use, a breach of the Terms, or a change of mind after material use, except where mandatory law says otherwise.

06How to request a refund

Use the refund control beside an eligible receipt in Billing, or email [email protected] from the account address. Include the receipt number, purchase date, reason, and any evidence of duplicate, failed, or delayed service. Never send full card details or a card security code.

We acknowledge a submitted request and may ask for limited information needed to verify the transaction. We aim to decide straightforward requests within five business days. Complex fraud or provider investigations may take longer; we will keep you informed.

07Refund method and timing

Approved refunds are returned through the original payment method unless law requires another method. Amayx does not charge a refund fee. Currency conversion or bank charges applied independently by an issuer are outside our control.

We submit approved refunds promptly. The date funds appear depends on Tap, the card network, and your bank and commonly takes several business days. We will provide the provider reference when available.

08Payment disputes and contact

Please contact us before filing a chargeback when possible; support can often correct an error faster. This does not limit any right to dispute an unauthorised or incorrect payment with your bank. A chargeback may require us to restrict the affected paid entitlement while the payment is unresolved.

Policy version: 2026-08-05. Refunds: [email protected]. General support: Support. Operator details: Legal information.